We have a 7 day return policy. If 7 days have gone by since your purchase, we cannot offer you a refund or an exchange. To be eligible for a return, your item must be unused, unopened, and in the same condition you received it. It must also be in the same packaging.
To complete your return, please email a copy of the receipt or proof of purchase to [email protected] and explain the reason for your return.
Our support team will then review your email and provide you with return instructions and the return shipping address.
Once we have received your return and it has gone through inspection, we will follow up with an email notifying you that we have received your return. We will also notify you of the approval status for refund or rejection status. If the return meets the criteria of being unused, unopened, in the same condition it was received, and in the same packaging, we will move forward and process your refund. A credit will then be applied to your credit card or original method of payment. This could take a few days to show up on your account depending on your card issuer’s policies.
If the refund is taking longer than expected, please contact your credit card company first. Next, contact your bank. If you have done all of this and you have still not received your refund, please contact us at [email protected]
For shipping returns, please contact us at [email protected] and we will provide you with return instructions and the return shipping address. Please refer back to Returns.
You will be responsible for paying for your own shipping return cost. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping a return item, please consider using a trackable shipping service so the item can be tracked.
Only regular priced items may be refunded. Sale items cannot be refunded.
For gift returns, if the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the return item is received, a gift credit will be emailed to you.
Should you have any questions, please do not hesitate to contact us at [email protected]
All orders will be processed within 1 to 2 business days prior to shipping. Domestic deliveries are shipped Monday through Friday and will take approximately 3 to 7 business days after processing times.
We only ship to addresses located within the United States of America at this time.
Our business hours are Monday – Friday, 9:00am to 5:00pm CST.
Orders placed after 5:00pm CST will be processed and shipped the following business day.
Shipments may be sent via Fedex, UPS, or United States Postal Service.
Free shipping for direct to consumer. Standard shipping costs will be applied to Wholesale customers.
Expedited shipping options and shipping costs also available upon checkout.
You will receive an email or text after your order has been processed. You will also receive an email or text with your tracking information once your product has been shipped. Lastly, you will receive and email or text after your product has been delivered.
If your order is on backorder, you will be notified via email or text by one our customer support representatives that your order is out of stock and you will be given an immediate refund. In addition, you will be contacted once that order is back in stock.
If you have not received your order within the expected time frame, or your order is damaged upon arrival, or you would like to make an exchange, please contact [email protected] as soon as possible. Failure to contact us within 7 days of your purchase will affect your ability to return your damaged product or exchange.
We encourage our customers to reorder when half or a little more than half of their CBD is gone. We also recommend our Wholesale and Private Label customers to reorder when half or a little more than half of their CBD stock is gone. This will help ensure that your product is not on backorder and this will help prevent shipping delays. We want to ensure that our customers do not run out of CBD when they need it.
Lost or Stolen Packages
CBD 100% Relief is not responsible for lost or stolen packages. Tracking numbers are provided to confirm delivery address entered for an order. CBD 100% Relief is not responsible if a customer submits an order with incorrect shipping address. Upon request, CBD 100% Relief will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Free shipping on all orders within the U.S.